'It's too late now!': Mega-Kevin gets himself fired over a cup of free coffee

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    "Mmmm... Karma"
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    Posted by u/MarcelTorak Oh no... your job... is broken! Not me, my husband but it's just so beautiful.
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    So this guy comes down while my husband is working the front desk at a hotel. My husband is on the phone with another customer when he starts smacking the counter and loudly yelling about how the free coffee has run out.
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    My husband politely points out he is on the phone with a customer and will refill the coffee as soon as he's finished. Not good enough for this guy who loudly complains swearing the whole time. Eventually (because hubby is still on the phone) he stomps off.
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    Later the same day he stomps out of the restaurant attached to the hotel grumbling and complaining and my husband calls out that the coffee is ready. He starts yelling at my husband about how it's too late now and comes up to the desk to vent his anger. He starts swearing at my husband so my husband tells him to pack his stuff
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    he has 15 minutes to leave or cops are called. (Our hotel has a no tolerance policy for direct verbal abuse to staff) The guest doesn't start packing instead he keeps swearing at my husband and threatening him just as the General Manager walks out of the office who tells him to get out or he's calling the cops.
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    Gm also points out (while ending the man's weeklong stay at the hotel) that he knows the man's boss by name and will be calling said boss to make sure the guy never stays at our hotel again. Gm does indeed call the boss and is promised that he won't be coming there again.
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    Gm also sends the boss the video of the guy and his behaviour and an hour later gets a call that he got fired because that is not how this company behaves.
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    VxDeva80 6 hr. ago That is such a satisfying story, I hate self-important people like that. 1.2k Reply Share MarcelTorak OP. 6 hr. ago It's something I love about our workplace. We literally are allowed to kick you out and cancel your reservation to the hotel if you act abusive (swearing or name calling, making threats) to the staff.
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    Background-Ad-552. 1 hr. ago Even better When employees aren't worried about this Kyle/Karen behavior they're generally able to give everyone the benefit of the doubt and actually be helpful instead of worried or upset. It starts to change the culture and we need that badly in the States.
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    LadyReika 55 min. ago Agreed. I did too many years of customer service and they just keep getting worse since too many places cower before the instead of standing up for their employees.
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    charlie2135 3 hr. ago The saying "The customer is always right" has been appropriated to mean you have to be a slave to them. The actual quote is "The customer is always right, in manners of taste" is the actual quote.
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    Vandreeson 2 hr. ago It's like do you know who I am? Yes I do and your boss now knows exactly how you treat people on his dime.
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    black_anarchy · 6 hr. ago Lots of MVP candidates in this story but my vote goes to J rkFace Boss. 96 Reply Share MarcelTorak OP. 6 hr. ago That was the best part in my opinion! That the boss was like "Yeah we don't want that guy representing us."
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    maybenotarobot429. 5 hr. ago The funny part though is all the MVPS were literally just doing their jobs... protecting their employees, managing their staff. But that's so rare these days.
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    carmackie 5 hr. ago Lost his job and reputation all because he was mad about free coffee. I truly do not understand some people.
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    ItsOnlyRocketScience 3 hr. ago I suspect that some people have severely underdeveloped empathy skills and do not recognize that other people are also people.
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    Cultural_Shape3518 26 min. ago Something about hotels and coffee turns people absolutely feral. I've had to staff a bunch of professional conferences, and you would not believe how I attendees can get that there aren't free pots out at all times. (Of course they're the same attendees that complain about how high the registration fees are.)
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    IDUNNstatic 5 hr. ago I work at a hotel and it's astonishing how grown up adults behave and what people think they are entitled to as soon as they step foot on the property. I've been yelled at because the TV was broken and when I went up to have a look I fixed it by plugging it in.
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    Trekkie63 5 hr. ago Mmmmm. Karma. Delicious! 10 Reply Share GotHeem16 5 hr. ago I managed a hotel once and it was the worst job I ever had. The entitlement some people have is insane.
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    bowmyr 4 hr. ago And this is all..... Because he needed to wait for coffee? Love how the hotel is handling it tho, a lot of places could learn from it!
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    Dmitri_ravenoff. 4 hr. ago I can get frustrated, but this level.of self entitlement is just something I'm not even sure I'm capable of. Thankfully. Lol.

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